Terms & Conditions
Welcome to Coolflames! These Terms and Conditions (“Terms”) govern your access to and use of our website and the purchase of our products, including Amaze, Exitica, Bonzer, Ritz, and Immense. Please read these Terms carefully before using our Website or making a purchase. By accessing or using our services, you agree to these Terms.
1. Acceptance of Terms
By accessing this Website (www.coolflames.com) and purchasing our products, you confirm that you are at least 18 years old and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using the Website.
2. Product Information
- We make every effort to display the colors, descriptions, and packaging of our perfumes (Amaze, Exitica, Bonzer, Ritz, and Immense) as accurately as possible. However, we do not guarantee that your device’s display will be 100% accurate.
- All products are subject to availability. We reserve the right to discontinue any product or change its price without prior notice.
3. Orders and Payment
- Order Acceptance: Your order is considered confirmed only when we send you an order confirmation via email or SMS. We reserve the right to refuse or cancel any order for any reason, including stock availability, pricing errors, or fraud suspicion.
- Payment: All payments must be completed through our secure third-party payment gateways. We accept credit/debit cards, UPI, and other accepted payment methods.
- Pricing: Prices are displayed in INR (Indian Rupees) and are subject to change without notice. Any additional taxes or shipping charges will be communicated at checkout.
4. Shipping and Delivery
- Delivery Times: We aim to dispatch orders within [X] business days. However, delivery times may vary depending on your location.
- Shipping Charges: Shipping fees, if applicable, will be displayed during checkout.
- Risk of Loss: Once the product is dispatched, the risk of loss passes to the customer.
5. Returns, Refunds, and Cancellations
- Return Policy: You can return unused products in their original packaging within [X] days of delivery. Please contact us at [support email] for return instructions.
- Refunds: Once the returned product is received and inspected, we will process your refund within [X] business days.
- Order Cancellations: Orders can only be cancelled before they are dispatched. If dispatched, the customer will need to initiate a return.
6. Use of Website
- You agree to use the Website only for lawful purposes. You must not use the Website to engage in fraudulent activities, distribute malware, or collect personal data without consent.
- We reserve the right to restrict or terminate your access if we detect any unauthorized activity or breach of these Terms.
7. Intellectual Property
All content on the Website, including logos, product images, text, and designs, is the intellectual property of Coolflames and is protected under copyright and trademark laws. Unauthorized use of any content is prohibited.
8. Limitation of Liability
- Coolflames shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Website or our products.
- Our total liability for any claim will not exceed the amount paid for the product in question.
9. Third-Party Links
Our Website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or assume responsibility for the content or practices of these external sites.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.
11. Changes to Terms and Conditions
We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective upon posting on the Website, and your continued use constitutes acceptance of the new Terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Coolflames
Email: info@coolflames.co.in
Phone: +91 77100 77124
Address: 104/A, 1st Floor, B Wing, Sumit Samarth Arcade, Aarey Road, Goregaon (W), Mumbai – 400104.